Privacy Policy

Notice

This Privacy policy governs the way in which HY Cosmetics collects, uses, maintains and discloses information collected from users (each, a “User”) of the uk.HyCosmetics.com website (the “Site”). This privacy policy applies solely to the Site, information collected by this Site, and all products and services offered by HY Cosmetics. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

If you have any questions about our  Privacy policy, the practices of this Site, or your dealings with this website, please contact:

Legal Department

HY Cosmetics

Care@hycosmetics.com

Registration, Information Collection, Use

Registration is NOT required for users of the website. However, in order to make a purchase, the user is required to give certain information (such as name, address, phone number and email address). This information is used to process your order, contact you about the products on our site and to help you track your shipment(s).

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via this Site, electronic mail or other direct contact from you. We will NOT sell or share this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will NOT share your information with any third party outside of our organization.

Also, we will NOT use your information for our future marketing purposes.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Orders

Your request for shipping and/or re-shipping service is your “Order.” We request information from you at the checkout page. To utilize our service, you must provide contact information (name, shipping address and phone number). This Personal Identifiable Information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

For more information, please visit our delivery information page

We will NOT however collect any financial information (like credit card number, expiration date) and so on and all payments are directly handled via PayPal and therefore none of  your financial information is shared with us.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

When we use an outside shipping company to ship orders, these companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

If our website has links to other sites for example (product brochure) please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage all Users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

User Feedback

Our site may request information via surveys about your shopping experience. Participation in these surveys or contests is completely voluntary and therefore you may choose whether or not to participate and therefore disclose this information. Information requested will only include a 0-5 rating for the product(s) you purchased and you can choose to leave the feedback anonymously.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We use PayPal to handle payments, as a result, we do NOT store, process, and transmit cardholder data. Your financial  information is encrypted by PayPal and only a payment confirmation message is transmitted to us via PayPal. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

For more information, please visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Redress

If you feel that we are not abiding by this privacy policy, you should contact us immediately via electronic mail at Care@hyCosmetics.com.

You may experience shipping delays. Please click here for our COVID-19 FAQ page